Frequently Asked Questions

Does Gatwick offer airport pick up/drop off services?

Yes, we do offer a free pick up and drop off service to and from our office.

Is it possible to return the van out of office hours?

Yes, we have a drop-box facility allowing vehicles to be returned securely when we are closed.

What payment methods are available?

We accept all major credit and debit cards.

What are the requirements for car and van rental?

We will require a full  and valid driving license. The hirer must be over the age of 23. Minimum age will differ dependent on the type of vehicle required. The hirer must have held a full license for a minimum of one year, and longer for certain vehicle categories.

If the hirer has a UK License, then the DVLA Check code will be required at the point of hire. Certain endorsements are not acceptable – these can be checked by contacting our office directly.

Overseas hirers will require a full license issued from their permanent home country. A passport and additional ID will be required as well. A minimum deposit of £250 is required at the start of hire. The deposit can vary depending on the vehicle category. Full requirements of hire are listed in our terms and conditions on our website.

Can I cancel my vehicle booking?

Yes, you can cancel your booking. If a cancellation is made with less than 72 hours before the start of hire, then the rental cost is not refunded. In relation to high demand categories such as prestige cars and minibuses, no refunds are provided irrespective of when the cancellation is made.

I want to return the vehicle early. Is that possible?

Vehicles can be returned early. Refunds are possible subject to vehicle category and notice period.

What are the age requirements?

Minimum age for hire is 23. This will alter dependent on specific vehicle category.

Can other people drive the rental vehicle?

Additional drivers can be added to the rental agreement, subject to them conforming to our standard terms and conditions. Additional driver charges may apply.

Is there an additional fuel charge?

If vehicles are not returned with the same amount of fuel, a refuel service charge will apply. This is charged at £1.52 per litre.

Is smoking allowed?

It is prohibited to smoke in any of our vehicles. If vehicles are returned with evidence of being smoked in, there will be a minimum fumigation fee of £75 + VAT.

Do you provide child seats?

Our child seats span infant to toddler and are charged at £5 per day. Find out more about child seat laws in the UK on our blog. 

Is a deposit required?

Our deposits vary dependent on the category of vehicle. £250 for a standard vehicle to £1250 for our prestige vehicles.

Do you offer unlimited mileage? / What is the mileage policy?

Mileage is included in our standard daily rental. There are exclusions: rentals that exceed 21 days and also rentals where the vehicle is being taken out of the UK.

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