How To Choose a Car Hire Company?

Hiring a car when taking a trip can provide you with a whole host of benefits. From offering you peace of mind to giving you the freedom to explore your destination on a reliable set of wheels, we’ve written a whole blog post on the subject. 

But, if you’re planning on hiring a car, it can be difficult to know how to choose the best company for you. With so many car hire companies out there, the decision can be overwhelming if you don’t know what you’re looking for.    

This is where we come in. 

Our team at Gatwick Car & Van Rental has years of experience in providing customers with tailored car hire solutions that meet their needs. With this in mind, we understand exactly which things customers should be looking out for when selecting a car hire company. 

In this blog, we’ve provided a list of all the things you should consider before choosing a car hire company. 


Arguably one of the most important things to look for when choosing a car hire brand is reputation. 

If for whatever reason, a company has a bad reputation, then you probably want to avoid them. Car hire companies should make every effort to make the process simple and easy for you, and a bad reputation could signal that you may encounter problems.

A great way to get a sense of a company’s reputation is to take a look at online reviews. This could be on social media or via Google reviews and will give you the chance to hear from real people and their experiences with the company. 

Plus, feel free to ask for testimonials directly from the company. If they don’t have any or are reluctant to show you, it’s likely their reputation isn’t the strongest.    

Customer Care

The quality of service and level of customer care that you receive from a car hire company is extremely important. Car hire businesses should put your needs at the forefront of everything they do and tailor a service so it meets your requirements. There is no one-size-fits-all approach when it comes to car hire, so you should check beforehand that the company is able to tailor its offering to what you need. Also, when making initial enquiries, take note of how the company deals with you. These first impressions could go a long way to suggest whether or not the company is right for you. 

At Gatwick Car & Van Rental, we always ensure that our customers receive a bespoke service, and have a full list of frequently asked questions that can provide you with all the information you need.     

Range of vehicles 

No two customers are the same. So it’s important that a car hire company can provide customers with a wide range of vehicles to choose from, ensuring there is something that meets everyone’s needs.

Whether you require a small vehicle just for yourself or a motor that can help get the entire family from A to B, the Gatwick Car & Van Rental team is home to a fleet of more than 300 vehicles in a variety of shapes and sizes. This means that no matter what your requirements are, there is always something to suit. 


These days, there is a greater emphasis from customers when it comes to being environmentally friendly. With this in mind, you might not want a petrol or diesel car. If you’re an environmentally conscious person, it’s probably important to you that greener options are available, so be sure to check this when deciding on a car hire company. 

Our team understands the importance of this sustainability, which is why among our fleet of vehicles we also have a whole host of electric cars that you can drive away fully charged. 


The car hire industry is full of companies, but at Gatwick Car & Van Rental, we’ve established a reputation for being among the leading businesses in the sector. Primarily, this is down to our fantastic levels of customer care and wide range of vehicles that see us offer a truly bespoke service to each and every customer we work with. Operating across Gatwick, Crawley and the surrounding areas of London, get in touch today to find out more.